This is just nutttssss!!!!

Ok. So I ordered my boots on November 1st. They claimed that shipping was created had a tracking number from UPS and everything. But everytime I would check it it still said billing info received. Now after more than a week of seeing this I called the company. cutesygirl.com. The lady told me that she would get back to me within 24 hrs and she hasn't yet. So after 2 days. Which is today I called back. The lady I spoke to couldn't help me because the lady who I spoke to before was on lunch. Now I am sure they are closed by now and I still haven't gotten a call. I don't get it. I am beginning to become very annoyed with this site.